Contact us

During your visit

Japan House London is dedicated to delivering a high-quality visitor experience, so our team welcomes any feedback that helps us to achieve this goal. We are always open to suggestions, and it is very helpful for us to hear what our guests think. If you experience an issue, our aim is to resolve it while you are with us so that you can leave looking forward to your next visit. Please approach any member of our Visitor or Retail Experience teams if you have a question, comment, or concern.

If we are unable to resolve the matter immediately, your feedback will be recorded, and a member of the team will follow up with you by phone or email within 14 days.

By phone or online form

If you have an urgent question or concern, the quickest way to get in touch with us is by phone. Please call us on this number:

+44 (0)20 3972 7100

For all other enquiries, please complete the form below.

Frequently asked questions

Please check our FAQs page for answers to our most common queries before submitting an enquiry.

Our Commitment

We promise to consider your feedback carefully, to respect your privacy, and to resolve any complaints to the best of our ability. We commit to being fair and impartial when investigating any issues that are raised and to use what we learn to help improve our visitor experience. Please read our privacy notice for more information on how we process personal data.

Every department at Japan House London is grateful for feedback from guests about their experience, as it is important in helping to inform our service and future development. We analyse these comments to improve our processes and update our policies. Praise for the Japan House London Team and our volunteers is shared internally, and comments or suggestions are forwarded to the relevant team or department.

If you are not satisfied with our response to a complaint, please get back in touch with us and a member of the Executive Management Team will respond to you within 14 days.