9. Japan House London The Stand Image by Lee Mawdsley highres

Japan House London COVID-19 Safety Measures

At Japan House London, the safety of our guests and staff remains our priority. Our staff continue to wear face coverings and from Tuesday 30 November 2021 guests are required by UK Government regulations to do the same. Other measures such as limiting guest numbers and enhanced cleaning also remain in place to ensure everyone has an enjoyable and safe visit.  Further details are published on this page.

Guest Information

  1. Visiting Japan House
  2. Opening hours
  3. Our safety measures
  4. Safety guidelines
  5. FAQs

 


Visiting Japan House

Our Visitor Experience Assistants are ready to welcome you for an encounter with Japanese culture and innovation.  Enjoy curated displays and unique products in The Shop, refreshments from The Stand, hard-to-find books and displays in the Library, exquisitely presented Japanese cuisine at AKIRA restaurant and, from 1 December 2021 – 10 April 2022, our exhibition Windowology: New Architectural Views from Japan. Japan House London is completely free to visit.  Booking is only required for our exhibition and is available here.

 

AKIRA restaurant

Visit AKIRA for lunch, afternoon tea or dinner to experience Japanese-style omotenashi hospitality and the theatre of cooking as chefs prepare dishes reflecting Japan’s diverse food offer, using seasonal ingredients over roaring robata (charcoal grill) flames. Highlights of the menu include sushi specialities and chargrilled kushiyaki skewers made from wagyu beef, pork, chicken, seafood and vegetables. Check the restaurant's opening hours and make a reservation here.

The Library

Rediscover the pleasures of reading at Japan House London's Library through our changing exhibitions and permanent collection. Booking is not required but guests are limited to six at any one time.

The Shop

The Shop offers a range of bespoke crafts and products from regions across Japan. Its carefully selected crafts and books, jewellery and fashion, as well as kitchen and beauty products, are accompanied by the heritage, stories and people behind them.

The Stand

Popular Japanese refreshments including matcha latte, kissaten-style coffee and mochi are available for take away from The Stand, while a selection of cooking ingredients and Japanese beverages are available for purchase in The Shop to take home.

Cultural Installations

On our Ground Floor, guests can discover a collection of cultural displays and installations that explore specific themes of Japanese contemporary culture and innovation. QR codes take guests to the website, where the stories behind these displays can be further explored.

Opening hours

Our current opening hours are as follows:

Monday to Saturday: 10:00 - 20:00
Sunday: 12:00 - 18:00

Our safety measures

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The safety measures in place at Japan House London have been implemented following a comprehensive COVID-19 risk assessment (PDF), in line with the UK Government guidelines. The measures, which have been reviewed again following the lifting of legal restrictions on 19 July 2021, are in place for the protection of our guests and staff. Japan House London has been recognised by the National Tourist Organisations of Great Britain and Northern Ireland with their COVID-19 Industry Standard certificate, 'We're Good to Go'.

01handsanitizer2 Hand sanitizer

Hand sanitizer is available for guests on entry and exit from Japan House as well as at the payment area.

02facemaskstaff Face coverings

To protect our guests, our Visitor Experience Assistants and The Shop staff are wearing Japanese face coverings.

03clean Cleaning

A frequent and thorough cleaning schedule is in place, with particular emphasis on surfaces which may be regularly touched.

05gov Government guidelines

All UK Government guidelines for creating a safe and welcoming environment for guests are being followed by Japan House London.

Safety guidelines

For the safety of our guests and staff, we recommend everyone to carefully read the following guidelines, reviewed on 19 July 2021, before visiting Japan House London.

    • Please avoid visiting Japan House London if you have had one or more symptoms of COVID-19 in the last 14 days.
    • Please use the hand sanitizer provided on entry and exit.
    • We ask guests to ‘check-in’ via the official NHS Test and Trace app through QR-code posters that are displayed at the entrance. 
    • Please exercise caution in keeping a safe distance from other guests and members of staff. Japan House London continues to limit capacity for the safety of everyone.
    • If you are visiting with children, please supervise them at all times.
    • We recommend that guests (aged 11 and over) wear a face covering, unless they are exempt.
    • Please use contactless payments instead of cash to pay for items.
    • Please avoid touching items in our shop that you do not intend to purchase. Instead, we invite you to explore the additional information provided through displays and the scanning of our QR codes.
    • Should you develop symptoms of COVID-19 after your visit, please contact us immediately by phone or email.
    • Our cloakroom is open.

What's on offer for guests

15. Shop Items at Japan House London Image by Lee Mawdsley highres

Our Visitor Experience Assistants are ready to welcome you to Japan House London’s Ground Floor for an encounter with Japanese culture and innovation through curated displays, design, retail and refreshments.

Cultural Installations

From Kensington High Street, step into the calm and atmospheric interior design of Katayama Masamichi, founder of interior design firm Wonderwall. Throughout the Ground Floor you will find gallery installations that shine a light on Japanese artists, themes and innovators. Explore more from the floor through the QR codes accompanying these displays with your mobile phone.

Many smartphones have a QR scanner built into the camera, but you can check how to scan a code with an Android phone here and an iPhone here; information for Huawei phones can be found here. There are 17 QR codes in total – see if you can find them all.

The Shop

Coupled with these displays and available for purchase is a range of bespoke crafts and products from regions across Japan. The Shop’s carefully selected lacquerware and books, jewellery and fashion, as well as kitchen and beauty products, are accompanied by the heritage and stories behind them and the people who make them. 

The Stand

Popular Japanese refreshments including matcha latte, kissaten-style coffee and mochi are available for take away from The Stand, while a selection of cooking ingredients and Japanese beverages are available for purchase in The Shop to take home. 

Travel Zone 

The Japan National Tourism Organization (JNTO) offers a variety of brochures and maps of Japan in the Travel Zone. If you are planning to travel to Japan, JNTO staff will happily answer any questions and advise you. A consultation will last a maximum of 30 minutes per person on a first come first served basis. 

Please note that JNTO does not sell or provide a booking service for any holiday tickets, including the Japan Rail Pass, and are also unable to offer detailed planning for your trip.

Travel Zone Consultation hours:

Monday to Friday: 11:00–13:30 & 14:30–18:00 (last consultation at 17:30)

FAQs

What are Japan House London’s opening times?

Our current opening hours are as follows:

Monday to Saturday: 10:00–20:00
Sunday: 12:00–18:00

How can I visit Japan House London?

It is not necessary to pre-book your visit to the Ground Floor or the Library. Reservations for AKIRA restaurant can be made here. Booking for our next exhibition, Tokyo 1964: Designing Tomorrow is available here.

How much does it cost to book a visit to Japan House London?

It is free of charge to visit Japan House London, including our exhibitions.

Which parts of Japan House London are open to guests?

All of Japan House London is open, including the Gallery on the Lower Ground Floor, the Library, AKIRA restaurant and the Ground Floor with its displays, The Shop and The Stand. Our Visitor Experience Assistants are ready to welcome you for an encounter with Japanese culture and innovation through curated displays, design, retail and refreshments.

How long can I stay?

There is no time limit for guests to the Ground Floor (The Shop and The Stand) however we ask you to be mindful of guests waiting outside due to restricted capacity. Consultations at the Travel Zone are limited to 30 minutes.

How many people can I visit with?

Japan House London continues to limit guest capacity, however no restrictions relating to group size are enforced at Japan House London. 

Can I buy refreshments at The Stand café?

Yes, The Stand café is open and serving drinks and refreshments. The seating area on the Ground Floor has reopened and guests are welcome to stay and enjoy their refreshments onsite.

Will the Travel Zone be open?

The Japan National Tourism Organization (JNTO) is available seven days a week during opening hours for brochures and maps of Japan in the Travel Zone. JNTO staff will run consultations at the Travel Zone desk area Monday–Friday for a maximum of 30 minutes per consultation, on a first come, first served basis. Please note that JNTO do not sell or provide any holiday booking services, including the Japan Rail Pass, nor offer detailed planning for your trip – they will advise and answer any questions you may have. 

Travel Zone Consultation hours:
Monday to Friday: 11:00–13:30 & 14:30–18:00 (last consultation at 17:30)

Travel Zone Free Access:
Saturday: 10:00–20:00
Sunday: 12:00–18:00

Do I have to bring my own face covering?

Guests aged 11 and over are recommended to wear a face covering when visiting Japan House London, unless they are exempt. To protect our guests, all of our staff are wearing reusable face coverings. Face coverings by the Japanese designer Takahashi Hiroko as well as other Japanese makers are available to purchase in The Shop, along with fabric from which you can make your own face covering using Takahashi's unique pattern.

How can I get to Japan House London?

By Bike

The Transport for London website shows the city's cycle highways and can help you plan your journey to Japan House London safely. Numerous cycle stands are available along Kensington High Street for parking your bike.

Alternatively there are four Santander Cycle Hire docking stations along Kensington High Street, and nine more within a ten-minute walk radius from Japan House London. Check the Santander website for more details.

By Car

Drivers can park within a five-minute walk from Japan House London at the Kensington High Street Car Park – Saba Parking on Hornton Street, W8 7NX. Other local parking options can be found on JustPark.

By Bus

The following bus routes stop near Japan House London: C1, 9, N9, 10, 27, 28, N28, N31, 49, 52, 70, 74, N74, 94, N97, 148, N207, 328, 452.

By Tube

District and Circle lines to High Street Kensington (1 minute walk), Circle, District and Piccadilly lines to Gloucester Road (18 minute walk), and Central, Circle and District lines to Notting Hill Gate (13 minute walk). There is also the option to take the overground network to Kensington Olympia (24 minute walk).

What crowd-control and physical distancing measures are in place?

No enforced distancing measures are in place, however, the number of guests visiting Japan House London continues to be capped. Guests are recommended to exercise caution when visiting and maintain a safe distance from others.

What hygiene measures are in place?

An enhanced cleaning programme is in place, with particular emphasis on areas which are likely to be touched. All guests are asked to clean their hands on entry and exit with the hand sanitizer provided. Payments in The Shop must be made using contactless payment methods. Guests are also asked to refrain from touching items that they do not intend to purchase.

What restrictions are in place for guests?

Our guests are recommended to practice caution and keep a safe distance from other guests and members of staff. Any guest who has experienced COVID-19 symptoms in the last 14 days is asked to refrain from visiting. In the interest of hygiene, we ask guests to avoid touching items they do not intend to purchase.

Can I purchase items in the store? Do you accept cash payments?

You can make purchases in The Shop using contactless payment only. Please ask a member of staff if you would like to purchase an item which you cannot easily access.

Are the toilets in Japan House London open to guests?

Toilets at Japan House London are open to guests.

Is a cloakroom available in Japan House London?

Our cloakroom is open.