We are committed to protecting and respecting your privacy. This policy sets out how Japan House London and our associated companies collect, process and use personal information. Please read the following carefully. By visiting our site, you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1988, the data controller is Japan H.L. Limited trading as Japan House London.
Collection of data
We may collect and process personal information that you supply to us when you fill in our forms, send us electronic messages, call us or write to us. It includes when you register or book to attend events or exhibitions, enter our competitions or surveys, engage with our social media channels, make purchases from us, sign up to receive our newsletter, make enquiries with us, or respond to our campaigns. We may also collect and process information about you when you visit our site, including the internet protocol address used to connect to the internet, browser information, time zones, operating systems and other technical information as well as information about your visit, including pages you visit immediately before, during and immediately after your visit, page response times, download errors, which pages you visit and for how long. We may also collect and process information we receive from other sources, including information we receive about you if you use any of our other websites or services. In those cases we will have informed you when we collected that data if we intend to share that data internally and combine it with data collected on this site.
Use of your information
Once collected, we may use your personal information to provide you with services or carry out our obligations to you arising from any contracts. We may also provide you with the information, products or services that you request from us. We may provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. We may notify you about changes to our services. Some information may be used to ensure that content from our site is presented securely, and in the most effective manner for you and your internet browser, and to administer and improve our site by troubleshooting, testing, research and survey purposes. The information may allow us to provide an optimised web experience.
Disclosure of your information
You agree that we have the right to share your personal information with any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006) and with our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Anonymised data is shared with analytics and search engine providers to assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties in the event that we transfer our charitable activities to a third party charity, in which case personal data we hold will be one of the transferred assets.
If you have opted into receiving our marketing communications and provided us with your email address, you may receive our marketing newsletter via email. We may also contact you via your postal address and telephone number if you have provided them to us, unless you have told us that you do not wish to be contacted with such information in this way.
If you no longer wish to receive Japan House London’s email newsletter, you can unsubscribe via the ‘Unsubscribe’ link in the footer of the email newsletter. Alternatively you can change your preferences, update the details we hold about you or opt out of receiving marketing communications from us by writing to us at the email address or postal address shown below.
If you have told us that you do not wish to receive marketing communications from us, we will not contact you with such communications; however, we will keep a record of your details to ensure they are suppressed from our communications list.
You may also receive service communications from us via email, phone or postal address. For example, you may hear from us with a service message if you have requested to attend an event at Japan House London.
Working with supplies
Sometimes we may need to work with external suppliers to provide data-related services. We take steps to transfer or share any data securely in accordance with written data processing and confidentiality agreements.
Privacy and data protection
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act.