• Reporting To: Retail Manager
  • Contract: Full-time to end March 2024, with possibility of renewal
  • Hours: Full Time
  • Closing Date: 30 May, 09:00

Purpose of the role

As Merchandising Manager you will

  • Plan the annual product strategy for The Shop, eCommerce and other partnerships
  • Own the end-to-end product lifecycle from source to sale
  • Ensure that the profitability of each item sold is optimised-delivers the forecasted margin
  • Develop merchandise stories that reflect Japan’s rich and diverse culture.
  • Work with the Marketing & Communications Team to ensure the product range is reflected in The Shop marketing plan
  • Obtain product information which can be used for customer communication and team training
  • Contribute to the commercial and financial objectives of the business by delivering the annual stock and product availability targets

Key accountabilities

Brand integrity
  • Deliver products which inspire, surprise and educate our customers about Japan and Japanese cultures
  • Establish a constant focus on the Japan House Brand, and its commitment to omotenashi, through the delivery of unique and innovative product ranges that surpass customer expectations
  • Work closely with Japan House’s contracted merchandiser (based in Japan), as well as other producers, makers and suppliers to ensure that all product is both authentic and aligns to the overall mission of Japan House London
  • Develop the range strategy and sourcing partner programme including developing new category opportunities for The Shop and eCommerce site.
  • Manage the product lifecycle identifying aging items and taking caution to clear via price, wholesale, sale or return, swaps.
  • Analyse product and range performance—making recommednations for changes to space and layouts
  • Prepare open to buy budgets, schedules, and other operational reports for submission to the Japan H.L. Enterprises Limited Board and its parent company, Japan H. L Limited.
  • Regularly update the Japan H.L. Enterprises Limited Board on all product related strategies
  • As appropriate, support Japan House London’s initiatives, cross-functional projects, and organisational development activities.
  • Schedule and chair quarterly range reviews
  • Maintain awareness of competitive activity and new opportunities in the market place.
  • Develop the product plan annually; ensuring that it is built around retail promotional activity and exhibition events
  • Work with the Japan based merchandising team, providing guidance for product sourcing
  • Manage the lifecycle of each product
  • Optimise the supply chain to ensure that Gross Margin is maximised
  • Manage all import and export legal responsibilities
  • Set the pricing and margin strategy-in liaison with the Finance team
  • Monitor supplier invoices to ensure that payments are made in a timely manner
  • Manage the stock control system and investigates any cyclical count issues with the team
  • Ecommerce
  • Creates the product strategy for the eCommerce site and manages the eCommerce Content Executive to ensure that visitors to the site receive an inspiring and educational experience
  • Works closely with the Website Manager to ensure that the customer journeys and functionality are optimised online
Finance, Procurement and Product Management
  • Forecast and manage the budget for product gross margin
  • Manages the open to buy budget-proposing increases and decreases where appropriate
  • Manage procurement processes and coordinate material and resource allocation.
  • Monitor stock levels and purchases and ensure they stay within budget.
  • Ensure accurate valuation of stock and oversee regular inventory counts and annual stocktake.
  • Manages consignment product making sure that it generates profitable income for The Shop
  • Liaise as required with auditors.
  • Review financial information and adjust operational budgets to promote profitability.
  • Review of monthly management reports, monitoring departmental performance and reporting on variances.
Risk Management
  • Develop and maintain a product risk register
  • Ensure all product fulfils all legal health and safety guidelines.
  • As an employee of [Japan H.L. Limited], Under Section 7 of the Health and Safety at Work etc. Act 1974 be responsible for your personal safety and that of all personnel under your authority, including others who may be affected by the Company’s activities. Additionally, you must also co-operate with the Company to enable it to discharge its own responsibilities successfully.

Find out more and apply