9. Japan House London The Stand Image by Lee Mawdsley highres

Japan House London reopening information

Welcome Back to Japan House 

Michael Houlihan Director General Japan House London2 1540x1750
Japan House London is re-opening its doors at the beginning of July and we are delighted to welcome you back. You will see that we have made some changes to ensure that you have a safe and enjoyable experience. We simply ask that you follow our guidelines and be considerate to others. 

Michael Houlihan, Director General, Japan House London.

 

Guest Information

  1. Opening hours
  2. Our safety measures
  3. Book your visit
  4. New visiting procedures for guests
  5. What's on offer for guests
  6. FAQs

 


Opening hours

The Ground Floor of Japan House has reopened and is operating the following revised opening hours:

Monday to Thursday: 11:00 to 18:00
Friday & Saturday: 11:00 to 19:00
Sunday & Bank Holidays: 12:00 to 18:00

The Lower Ground Floor exhibition space will reopen with a new exhibition, Architecture for Dogs, on 19 September.

Please visit the AKIRA restaurant page for the restaurant opening hours.

Our safety measures

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Following a comprehensive COVID-19 risk assessment (in line with government guidelines), the safety measures below have been put in place for the protection of our guests and staff. Japan House London has been recognised by the National Tourist Organisations of Great Britain and Northern Ireland with their COVID-19 Industry Standard certificate, 'We're Good to Go'.

Japan House London: safety measures for guests

04limitedguests Booking system

Our timed and ticketed booking system limits the number of guests in the building at any one time, allowing them to maintain safe distances.

01handsanitizer2 Hand sanitizer

Hand sanitizer is available for guests on entry and exit from Japan House as well as at the payment area.

10follow Route

A designated route has been introduced to further aid the maintenance of safe distances.

02facemaskstaff Face coverings

To protect our guests, our Visitor Experience Assistants and The Shop staff are wearing Japanese face coverings.

03clean Cleaning

A frequent and thorough cleaning schedule is in place, with particular emphasis on surfaces which may be regularly touched.

05gov Government guidelines

All government guidelines for creating a safe and welcoming environment for guests are being followed by Japan House London.

Book your visit

All guests wishing to visit Japan House London are asked to pre-book their free visit through our online booking system. A limited number of general entry tickets and exhibition tickets are available each day. Guests without a booking can only be admitted if capacity allows.

Please choose from one of two ticket options:

1. General entry tickets

General entry tickets allow access to Japan House London's Ground Floor displays, The Shop and The Stand. *Please note that these tickets do not allow access to the 'Architecture for Dogs' exhibition in our Gallery on the Lower Ground Floor.

Please book through the Eventbrite platform by choosing a date below. You will not need to download the Eventbrite app in order to make your booking.

The 15 minute slot on your ticket indicates your chosen arrival time. Please arrive within this 15 minute slot. You will then have around an hour to enjoy Japan House.

General entry 22 - 28 September

More dates will be available soon.

2. 'Architecture for Dogs' exhibition tickets (including general entry)

Exhibition tickets also allow access to Japan House London's Ground Floor displays, The Shop and The Stand. Please make your booking via the 'Architecture for Dogs' event page.

 

Tickets for our Library can be booked via The Library page.

New visiting procedures for guests

For the safety of our guests and staff, we ask everyone to carefully review the following guidelines before visiting Japan House London.

    • Please avoid visiting Japan House London if you have had one or more symptoms of COVID-19 in the last 14 days.
    • Please visit individually where possible.
    • Please use the hand sanitizer provided on entry and exit.
    • Please keep a minimum 2-metre distance from other guests and members of staff at all times.
    • Please follow the designated route through the building, as indicated by signs on the floor.
    • If you are visiting with children, please supervise them at all times.
    • In line with UK Government guidelines, guests (aged 11 and over) are required to wear a face covering when visiting Japan House. Access without a face covering will only be granted for those who are exempt from wearing one.
    • Please use contactless payments instead of cash to pay for items.
    • Please avoid touching items in our shop that you do not intend to purchase. Instead, we invite you to explore the additional information provided through displays and the scanning of our QR codes.
    • In line with Government regulations, we will be collecting phone numbers of all guests.
    • Should you develop symptoms of COVID-19 after your visit to Japan House London, please contact us immediately by phone or email.
    • Seating is not be available in Japan House London at this time.
    • The cloakroom is not open at this time.

What's on offer for guests

15. Shop Items at Japan House London Image by Lee Mawdsley highres

Our Visitor Experience Assistants are ready to welcome you back to Japan House London’s Ground Floor for an encounter with Japanese culture and innovation through curated displays, design, retail and refreshments.

Cultural Installations

From Kensington High Street, step into the calm and atmospheric interior design of Katayama Masamichi, founder of interior design firm Wonderwall. Throughout the Ground Floor you will find gallery installations that shine a light on Japanese artists, themes and innovators. Explore more from the floor through the QR codes accompanying these displays with your mobile phone.

Many smartphones have a QR scanner built into the camera, but you can check how to scan a code with an Android phone here and an iPhone here. Information for Huawei phones can be found here. There are 17 codes in total – see if you can find them all.

In July, visitors can discover the works of Takahashi Hiroko, contemporary kimono designer who has contributed to the Victoria and Albert Museum’s 'Kimono: Kyoto to Catwalk' exhibition, and supplied Japan House staff with face coverings, as well as a sculpture installation by hip-hop artist Obata Taku.

The Shop

Coupled with these displays and available for purchase is a range of bespoke crafts and products from regions across Japan. The Shop’s carefully selected lacquerware and books, jewellery and fashion, as well as kitchen and beauty products, are accompanied by the heritage and stories behind them and the people who make them. 

The Stand

Popular Japanese refreshments including matcha latte, kissaten-style coffee and mochi are available for take away from The Stand, while a selection of cooking ingredients and Japanese beverages are available for purchase in The Shop to take home. 

Travel Zone 

The Japan National Tourism Organization (JNTO) offers a variety of brochures and maps of Japan in the Travel Zone. If you are planning to travel to Japan, JNTO staff will happily answer any questions and advise you. A consultation will last a maximum of 30 minutes per person and is offered to those who have indicated an interest in the Travel Zone at the point of booking, on a first come first served basis. We regret that due to limited space, the Travel Zone will only be accessible on Monday to Friday to those who are sitting down in a consultation.

Please note that JNTO does not sell or provide a booking service for any holiday tickets, including the Japan Rail Pass, and are also unable to offer detailed planning for your trip.

Travel Zone Consultation hours:

Mon – Fri 11:00am–1:30pm & 2:30pm–6:00pm (last consultation at 5:30pm)

Travel Zone Free Access:

Sat: 11:00-18:00
Sun: 12:00-18:00

FAQs

What are Japan House London’s opening times?

As we ease out of lockdown, our opening hours will be slightly shorter than before. This will be reviewed regularly. The current opening hours are as follows:

Monday to Thursday: 11:00 to 18:00
Friday & Saturday: 11:00 to 19:00
Sunday & Bank Holidays: 12:00 to 18:00

 

How can I visit Japan House London?

It is now necessary to book your visit to Japan House London but it is free of charge.

Can I visit Japan House London without booking in advance?

We ask all guests to book in advance. If a guest arrives at Japan House without a booking, they will be admitted only if capacity is available.

How much does it cost to book a visit to Japan House London?

It is free of charge to visit, but booking is essential.

Which parts of Japan House London are open to guests?

From the beginning of July, the Lower Ground Floor including The Shop, The Stand and our cultural installations will be open to guests. (AKIRA restaurant will open later in July and the Lower Ground Floor (including the library and toilets) will open in September with a new exhibition.

How long can I stay?

Respondents to our survey suggested that they would like to spend 40-50 minutes at Japan House London and our timed entry system has taken this into account. We ask you to be mindful that other guests may have to wait outside to regulate numbers until capacity is once again available.

Can groups book a visit?

It is not possible for groups to visit Japan House at the moment due to distancing requirements.

Can I buy refreshments at The Stand café?

Yes, The Stand café will be open and serving drinks and refreshments. Please follow the guidance of our staff for where to place, pay for and collect your order.

Will the Travel Zone be open?

The Japan National Tourism Organization (JNTO) will be available seven days a week during opening hours for brochures and maps of Japan in the Travel Zone. JNTO staff will run consulations at the Travel Zone desk area Monday-Friday for a maximum of 30 minutes per consultation to those who have indicated in their booking that they wish to have a consultation. Due to limited space this is done on a first come, first serve basis. Please note that JNTO do not sell or provide any holiday booking services, including the Japan Rail Pass, nor offer detailed planning for your trip - they will advise and answer any questions you may have. 

Travel Zone Consultation hours:
Mon – Fri 11:00am–1:30pm & 2:30pm–6:00pm (last consultation at 5:30pm)

Travel Zone Free Access:
Sat: 11:00-18:00
Sun:12:00-18:00

Do I have to bring my own face covering?

In line with UK Government guidelines, please wear a face covering when visiting Japan House London. To protect our guests, all of our staff will be wearing reusable face coverings. We will be unable to grant access to guests not wearing face coverings. Face coverings by the Japanese designer Takahashi Hiroko are available to purchase in The Shop, along with fabric from which you can make your own face covering using her unique pattern.

How can I get to Japan House London?

Guests are asked not to visit Japan House London after travelling on public transport. Please walk, cycle or drive.

By bike

The Transport for London website shows the city's cycle highways and can help you plan your journey to Japan House London safely. Numerous cycle stands are available along Kensington High Street for parking your bike.

Alternatively there are four Santander Cycle Hire docking stations along Kensington High Street, and nine more within a ten-minute walk radius from Japan House London. Check the Santander website for more details.

By car

Drivers can park within a five-minute walk from Japan House London at the Kensington High Street Car Park – Saba Parking on Hornton Street, W8 7NX. Other local parking options can be found on JustPark.

Will I be charged if I do not attend my slot?

You will not be charged if you don’t attend your slot, however if you are no longer able to attend, we ask that you cancel your ticket through Eventbrite. Failure to cancel will result in other guests missing out on the change to visit.

I don’t have access to your booking platform, can I still visit?

Please email info@japanhouselondon.uk or call +44 20 3972 7100 and we will make the booking on your behalf. (If you arrive at Japan House London without a booking, we cannot guarantee you entry.)

What crowd-control and physical distancing measures are in place?

We will be limiting the numbers of guests entering the building (though our booking system) in order that each guest can maintain a distance of 2m from other guests and staff. There will be a designated route through the Ground Floor, with arrows and 2m indicators on the floor for guidance. In order to maintain appropriate numbers inside, guests may be asked to wait outside for a short time, maintaining a distance of 2m from anyone else who is waiting.

What hygiene measures are in place?

An enhanced cleaning programme is in place, with particular emphasis on areas which are likely to be touched. All guests are asked to clean their hands on entry and exit with the hand sanitizer provided. All payments in the shop must be made using contactless methods. Guests are also asked to refrain from touching items that they do not intend to purchase.

What restrictions are in place for guests?

Guests are asked to visit individually rather than in groups and any guest who has experienced COVID-19 symptoms in the last 14 days is asked to refrain from visiting. In the interest of hygiene, we ask guests to avoid touching items they do not intend to purchase. All visits must be booked in advance.

Can I purchase items in the store? Do you accept cash payments?

You can make purchases in the The Shop using contactless payment only. Please ask a member of staff if you would like to purchase an item which you cannot easily access.

Are the toilets in Japan House London open to guests?

Toilets at Japan House London are open to guests.

If I need to reschedule my slot, can I plan another trip?

Yes, you can cancel and rebook another slot. (How to cancel your ticket can be found here.)

Is a cloakroom available in Japan House London?

Our cloakroom has not yet reopened. Only small sized bags are allowed in our Gallery on the Lower Ground Floor.