Japan House London will reopen on Thursday 3 December. Read more.

9. Japan House London The Stand Image by Lee Mawdsley highres

Japan House London reopening information

Welcome Back to Japan House 

Michael Houlihan Director General Japan House London2 1540x1750

Japan House London will reopen its doors on Thursday 3 December. We look forward to welcoming you back, with longer opening hours, to enjoy our Architecture for Dogs exhibition, our shop, cafe stand, Travel Zone and AKIRA restaurant, as well as some new cultural displays on the Ground Floor. We continue to put the safety of our guests and staff first and ask for your support in doing the same.

Michael Houlihan, Director General, Japan House London

 

Guest Information

  1. Visting Japan House
  2. Opening hours
  3. Our safety measures
  4. Safety guidelines
  5. FAQs

 


Visiting Japan House

Japan House London will reopen on Thursday 3 December. From this date, it will no longer be necessary to pre-book your visit to Japan House London's Ground Floor displays, The Shop and The Stand. Our guests are politely reminded, that under Tier 2 restrictions, they may only visit with members of their own household or support bubble.

All guests wishing to visit the Architecture for Dogs exhibition in our Gallery on the Lower Ground Floor, or to make use of our Library, are required to make a reservation in advance.

Architecture for Dogs

The Library

Throughout the Ground Floor you will find gallery installations that shine a light on Japanese artists, themes and innovators. Explore more from the floor through the QR codes accompanying these displays with your mobile phone.

Many smartphones have a QR scanner built into the camera, but you can check how to scan a code with an Android phone here and an iPhone here; information for Huawei phones can be found here. There are 17 QR codes in total – see if you can find them all.

 

Opening hours

From Thursday 3 December, Japan House is operating the following extended opening hours:

Monday to Wednesday: 11:00–19:00
Thursday to Saturday: 11:00–21:00
Sunday & Bank Holidays: 12:00–18:00

From 21 December, hours will be extended further with the venue opening at 10:00, Monday to Saturday. Japan House London will be closed on 25 and 26 December and 1 January, and will close early (at 16:00) on 24 and 31 December. Pre-COVID opening hours will resume from 2 January.

From 3 December, the Gallery on the Lower Ground Floor is open with the Architecture for Dogs exhibition.

Please visit the AKIRA restaurant page for the restaurant opening hours.

Our safety measures

Logo2
The safety measures in place at Japan House London have been implemented following a comprehensive COVID-19 risk assessment (PDF), in line with the UK Government guidelines. The measures, which are constantly under review, are in place for the protection of our guests and staff, and apply to London's Tier 2 status. Japan House London has been recognised by the National Tourist Organisations of Great Britain and Northern Ireland with their COVID-19 Industry Standard certificate, 'We're Good to Go'.


Japan House London: safety measures for guests

04limitedguests Limited capacity

The number of guests permitted in the building at any one time is limited to allow for social distancing.

01handsanitizer2 Hand sanitizer

Hand sanitizer is available for guests on entry and exit from Japan House as well as at the payment area.

10follow Route

A designated route has been introduced to further aid the maintenance of safe distances.

02facemaskstaff Face coverings

To protect our guests, our Visitor Experience Assistants and The Shop staff are wearing Japanese face coverings.

03clean Cleaning

A frequent and thorough cleaning schedule is in place, with particular emphasis on surfaces which may be regularly touched.

05gov Government guidelines

All UK Government guidelines for creating a safe and welcoming environment for guests are being followed by Japan House London.

Safety guidelines

For the safety of our guests and staff, we ask everyone to carefully review the following guidelines before visiting Japan House London.

    • Please avoid visiting Japan House London if you have had one or more symptoms of COVID-19 in the last 14 days.
    • Please visit individually where possible. Tier 2 COVID-19 restrictions apply in London – find out more about this on the UK Government website. Japan House London is a COVID-19 secure venue, which means that we can continue to operate in line with the UK Government guidance. Our guests are politely reminded that they may only visit with members of their own household or support bubble.
    • Please use the hand sanitizer provided on entry and exit.
    • In line with the latest Government guidance, we ask that guests ‘check-in’ via the official NHS Test and Trace app through QR-code posters that are displayed at the entrance. 
    • Please keep a minimum 2-metre distance from other guests and members of staff at all times.
    • Please follow the designated route through the building, as indicated by signs on the floor.
    • If you are visiting with children, please supervise them at all times.
    • In line with the UK Government guidelines, guests (aged 11 and over) are required to wear a face covering. Access without a face covering will only be granted for those who are exempt from wearing one – find out more about face coverings on the UK Government website.
    • Please use contactless payments instead of cash to pay for items.
    • Please avoid touching items in our shop that you do not intend to purchase. Instead, we invite you to explore the additional information provided through displays and the scanning of our QR codes.
    • Should you develop symptoms of COVID-19 after your visit, please contact us immediately by phone or email.
    • Seating and cloakroom facilities are not available at this time.

FAQs

What are Japan House London’s opening times?

Japan House London is reopening on Thursday 3 December. In the run up to the festive season, our opening hours will be extended as follows:

Monday - Wednesday: 11:00–19:00
Thursday - Saturday: 11:00–21:00
Sunday & Bank Holidays: 12:00–18:00

From 21 December, hours will be extended further with the venue opening at 10:00, Monday to Saturday. Japan House London will be closed on 25 and 26 December and 1 January, and will close early (at 16:00) on 24 and 31 December. Pre-COVID opening hours will resume from 2 January.

How can I visit Japan House London?

There is no need to pre-book your visit to Japan House, unless you wish to visit the exhibition or use the Library. At busy times, it might be necessary to wait outside for short time to adhere to maximum capacity restrictions.

How much does it cost to book a visit to Japan House London?

It is free of charge to visit Japan House, including the exhibition.

Which parts of Japan House London are open to guests?

All public areas of Japan House London are currently open to guests .This includes the Gallery, the Hall and the Library on the Lower Ground Floor; The Shop, The Stand and the Travel Zone on the Ground Floor; AKIRA restaurant on the First Floor. Please note you must make a booking for entry to the current exhibition in the Gallery, the Library and AKIRA restaurant.

How long can I stay?

There is no time limit for guests to the Ground Floor (Shop, Travel Zone and Stand) however we ask you to be mindful of guests waiting outside due to restricted capacity. Our visitor survey suggests that guests spend 30-40 minutes within the exhibition and this has been taken into consideration when organising our timed entry system.

Can groups book a visit?

It is not possible for groups to visit Japan House at the moment due to distancing requirements and Tier 2 restrictions.

Can I buy refreshments at The Stand café?

Yes, The Stand café is open and serving drinks and refreshments. Please follow the guidance of our staff for where to place, pay for and collect your order.

Will the Travel Zone be open?

The Japan National Tourism Organization (JNTO) is available seven days a week during opening hours for brochures and maps of Japan in the Travel Zone. JNTO staff will run consultations at the Travel Zone desk area Monday–Friday for a maximum of 30 minutes per consultation to those who have indicated in their booking that they wish to have a consultation. Due to limited space this is done on a first come, first serve basis. Please note that JNTO do not sell or provide any holiday booking services, including the Japan Rail Pass, nor offer detailed planning for your trip – they will advise and answer any questions you may have. 

Travel Zone Consultation hours:
Monday to Friday: 11:00–13:30 & 14:30–18:00 (last consultation at 17:30)

Travel Zone Free Access:
Saturday: 11:00–21:00
Sunday:12:00–18:00

Do I have to bring my own face covering?

In line with UK Government guidelines, guests aged 11 and over must wear a face covering when visiting Japan House London, unless they are exempt. To protect our guests, all of our staff are wearing reusable face coverings. Face coverings by the Japanese designer Takahashi Hiroko as well as other Japanese makers are available to purchase in The Shop, along with fabric from which you can make your own face covering using Takahashi's unique pattern.

How can I get to Japan House London?

Guests are encouraged not to visit Japan House London after travelling on public transport. Please walk, cycle or drive.

By bike

The Transport for London website shows the city's cycle highways and can help you plan your journey to Japan House London safely. Numerous cycle stands are available along Kensington High Street for parking your bike.

Alternatively there are four Santander Cycle Hire docking stations along Kensington High Street, and nine more within a ten-minute walk radius from Japan House London. Check the Santander website for more details.

By car

Drivers can park within a five-minute walk from Japan House London at the Kensington High Street Car Park – Saba Parking on Hornton Street, W8 7NX. Other local parking options can be found on JustPark.

Will I be charged if I do not attend my slot?

You will not be charged if you don’t attend your slot, however if you are no longer able to attend, we ask that you cancel your ticket through Eventbrite. Failure to cancel will result in other guests missing out on the change to visit.

I don’t have access to your booking platform, can I still visit?

Please email info@japanhouselondon.uk or call +44 20 3972 7100 and we will make the booking on your behalf. (If you arrive at Japan House London without a booking, we cannot guarantee you entry.)

What crowd-control and physical distancing measures are in place?

We will be limiting the numbers of guests entering the building (through our booking system) in order that each guest can maintain a distance of 2m from other guests and staff. There will be a designated route through the Ground Floor, with arrows and 2m indicators on the floor for guidance. In order to maintain appropriate numbers inside, guests may be asked to wait outside for a short time, maintaining a distance of 2m from anyone else who is waiting.

What hygiene measures are in place?

An enhanced cleaning programme is in place, with particular emphasis on areas which are likely to be touched. All guests are asked to clean their hands on entry and exit with the hand sanitizer provided. All payments in The Shop must be made using contactless payment methods. Guests are also asked to refrain from touching items that they do not intend to purchase.

What restrictions are in place for guests?

Guests are asked to visit individually rather than in groups and any guest who has experienced COVID-19 symptoms in the last 14 days is asked to refrain from visiting. In the interest of hygiene, we ask guests to avoid touching items they do not intend to purchase. All visits must be booked in advance.

Can I purchase items in the store? Do you accept cash payments?

You can make purchases in The Shop using contactless payment only. Please ask a member of staff if you would like to purchase an item which you cannot easily access.

Are the toilets in Japan House London open to guests?

Toilets at Japan House London are open to guests.

If I need to reschedule my slot, can I plan another trip?

Yes, you can cancel and rebook another slot. (How to cancel your ticket can be found here.)

Is a cloakroom available in Japan House London?

Our cloakroom has not yet reopened. Only small sized bags are allowed in our Gallery on the Lower Ground Floor.