9. Japan House London The Stand Image by Lee Mawdsley highres

Japan House London reopening information

Welcome Back to Japan House 

Michael Houlihan Director General 308x350 padded left

Japan House London has reopened its doors and we are delighted to welcome you back. We have been working hard to ensure that you have a safe and enjoyable experience. We simply ask that you follow our guidelines and be considerate to others.

Michael Houlihan, Director General, Japan House London

 

Guest Information

  1. Visting Japan House
  2. Opening hours
  3. Our safety measures
  4. Safety guidelines
  5. FAQs

 


Visiting Japan House

Japan House London is open, including the Gallery on the Lower Ground Floor, the Library, AKIRA restaurant and the Ground Floor with its displays, The Shop and The Stand. Our Visitor Experience Assistants are ready to welcome you back for an encounter with Japanese culture and innovation through curated displays, design, retail, refreshments and our latest exhibition.

Please note that it is not necessary to pre-book your visit to the Ground Floor. Free tickets for our MAKING NUNO exhibition can be booked here. Tickets for the Library are available here.

The Gallery

Our new exhibition, MAKING NUNO: Japanese Textile Innovation from Sudō Reiko, is now open in our Gallery on the Lower Ground Floor. The exhibition showcases the innovative work of Japanese textile designer Sudō Reiko, who is renowned for pushing boundaries of textile production and championing new methods of sustainable manufacturing. Find out more and book your free tickets here.

AKIRA restaurant

From 18 May, AKIRA restaurant will resume its Lunch, Afternoon Tea and Dinner service. Takeaway is available for both Lunch and Dinner. Delivery service will be available from 25 May. Check the restaurant's opening hours and make a reservation here.

The Library

Rediscover the pleasures of reading at Japan House London's Library through our changing exhibitions and permanent collection. Book your free visit here.

The Shop

The Shop offers a range of bespoke crafts and products from regions across Japan. Its carefully selected lacquerware and books, jewellery and fashion, as well as kitchen and beauty products, are accompanied by the heritage and stories behind them and the people who make them.

The Stand

Popular Japanese refreshments including matcha latte, kissaten-style coffee and mochi are available for take away from The Stand, while a selection of cooking ingredients and Japanese beverages are available for purchase in The Shop to take home.

Cultural Installations

On our Ground Floor, guests can discover a collection of cultural displays and installations that explore specific themes of Japanese contemporary culture and innovation. A new product collection of folk toys from Japan’s rural north-eastern Tōhoku region is available for purchase, with QR codes linking to our website for more information and discovery.

A new cultural display made specially for Japan House London is also available to guests. Textile artist and innovator Sudō Reiko presents Maku Manmaku, her contemporary take on manmaku (ceremonial curtains with Shinto origins). Sudō’s patchwork manmaku is made from textile squares gathered from across Japan’s regions and many weaving processes, and presented as an enclosure that guests can enter and encounter up close.

Opening hours

Our current opening hours are as follows:

Monday to Saturday: 10:00 - 20:00
Sunday: 12:00 - 18:00

Our safety measures

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The safety measures in place at Japan House London have been implemented following a comprehensive COVID-19 risk assessment (PDF), in line with the UK Government guidelines. The measures, which are constantly under review, are in place for the protection of our guests and staff. Japan House London has been recognised by the National Tourist Organisations of Great Britain and Northern Ireland with their COVID-19 Industry Standard certificate, 'We're Good to Go'.

04limitedguests Limited capacity

The number of guests permitted in the building at any one time is limited to allow for social distancing.

01handsanitizer2 Hand sanitizer

Hand sanitizer is available for guests on entry and exit from Japan House as well as at the payment area.

10follow Route

A designated route has been introduced to further aid the maintenance of safe distances.

02facemaskstaff Face coverings

To protect our guests, our Visitor Experience Assistants and The Shop staff are wearing Japanese face coverings.

03clean Cleaning

A frequent and thorough cleaning schedule is in place, with particular emphasis on surfaces which may be regularly touched.

05gov Government guidelines

All UK Government guidelines for creating a safe and welcoming environment for guests are being followed by Japan House London.

Safety guidelines

For the safety of our guests and staff, we ask everyone to carefully review the following guidelines before visiting Japan House London.

    • Please avoid visiting Japan House London if you have had one or more symptoms of COVID-19 in the last 14 days.
    • Please use the hand sanitizer provided on entry and exit.
    • In line with the latest Government guidance, we ask that guests ‘check-in’ via the official NHS Test and Trace app through QR-code posters that are displayed at the entrance. 
    • Please keep a minimum 2-metre distance from other guests and members of staff at all times.
    • Please follow the designated route through the building, as indicated by signs on the floor.
    • If you are visiting with children, please supervise them at all times.
    • In line with the UK Government guidelines, guests (aged 11 and over) are required to wear a face covering. Access without a face covering will only be granted for those who are exempt from wearing one – find out more about face coverings on the UK Government website.
    • Please use contactless payments instead of cash to pay for items.
    • Please avoid touching items in our shop that you do not intend to purchase. Instead, we invite you to explore the additional information provided through displays and the scanning of our QR codes.
    • Should you develop symptoms of COVID-19 after your visit, please contact us immediately by phone or email.
    • Our cloakroom has not yet reopened. Please avoid bringing bulky coats and bags to the gallery. Items larger than cabin bag size (55cm x 40cm x 20cm) are not permitted.

FAQs

What are Japan House London’s opening times?

Our current opening hours are as follows:

Monday to Saturday: 10:00 - 20:00
Sunday: 12:00 - 18:00

How can I visit Japan House London?

Please note that it is not necessary to pre-book your visit to the Ground Floor. Free tickets for our MAKING NUNO exhibition can be booked here. Tickets for the Library are available here. Reservations for AKIRA restaurant can be made here.

How much does it cost to book a visit to Japan House London?

It is free of charge to visit Japan House London, including our exhibition.

Which parts of Japan House London are open to guests?

Japan House London is open, including the Gallery on the Lower Ground Floor, the Library, AKIRA restaurant and the Ground Floor with its displays, The Shop and The Stand. Our Visitor Experience Assistants are ready to welcome you back for an encounter with Japanese culture and innovation through curated displays, design, retail, refreshments and our latest exhibition.

How long can I stay?

There is no time limit for guests to the Ground Floor (Shop, Travel Zone and Stand) however we ask you to be mindful of guests waiting outside due to restricted capacity.

Can groups book a visit?

From 17 May, six people or two households of any size can visit together as a group.

Can I buy refreshments at The Stand café?

Yes, The Stand café is open and serving drinks and refreshments for takeaway only. Please follow the guidance of our staff for where to place, pay for and collect your order.

Will the Travel Zone be open?

The Japan National Tourism Organization (JNTO) is available seven days a week during opening hours for brochures and maps of Japan in the Travel Zone. JNTO staff will run consultations at the Travel Zone desk area Monday–Friday for a maximum of 30 minutes per consultation, on a first come, first served basis. Please note that JNTO do not sell or provide any holiday booking services, including the Japan Rail Pass, nor offer detailed planning for your trip – they will advise and answer any questions you may have. 

Travel Zone Consultation hours:
Monday to Friday: 11:00–13:30 & 14:30–18:00 (last consultation at 17:30)

Travel Zone Free Access:
Saturday: 11:00–18:00
Sunday: 12:00–18:00

Do I have to bring my own face covering?

In line with UK Government guidelines, guests aged 11 and over must wear a face covering when visiting Japan House London, unless they are exempt. To protect our guests, all of our staff are wearing reusable face coverings. Face coverings by the Japanese designer Takahashi Hiroko as well as other Japanese makers are available to purchase in The Shop, along with fabric from which you can make your own face covering using Takahashi's unique pattern.

How can I get to Japan House London?

By Bike

The Transport for London website shows the city's cycle highways and can help you plan your journey to Japan House London safely. Numerous cycle stands are available along Kensington High Street for parking your bike.

Alternatively there are four Santander Cycle Hire docking stations along Kensington High Street, and nine more within a ten-minute walk radius from Japan House London. Check the Santander website for more details.

By Car

Drivers can park within a five-minute walk from Japan House London at the Kensington High Street Car Park – Saba Parking on Hornton Street, W8 7NX. Other local parking options can be found on JustPark.

By Bus

The following bus routes stop near Japan House London: C1, 9, N9, 10, 27, 28, N28, N31, 49, 52, 70, 74, N74, 94, N97, 148, N207, 328, 452.

By Tube

District and Circle lines to High Street Kensington (1 minute walk), Circle, District and Piccadilly lines to Gloucester Road (18 minute walk), and Central, Circle and District lines to Notting Hill Gate (13 minute walk). There is also the option to take the overground network to Kensington Olympia (24 minute walk).

What crowd-control and physical distancing measures are in place?

We will be limiting the numbers of guests entering the building (through our booking system) in order that each guest can maintain a distance of 2m from other guests and staff. There will be a designated route through the Ground Floor, with arrows and 2m indicators on the floor for guidance. In order to maintain appropriate numbers inside, guests may be asked to wait outside for a short time, maintaining a distance of 2m from anyone else who is waiting.

What hygiene measures are in place?

An enhanced cleaning programme is in place, with particular emphasis on areas which are likely to be touched. All guests are asked to clean their hands on entry and exit with the hand sanitizer provided. All payments in The Shop must be made using contactless payment methods. Guests are also asked to refrain from touching items that they do not intend to purchase.

What restrictions are in place for guests?

Our guests are politely reminded to keep a minimum 2-metre distance from other guests and members of staff. Any guest who has experienced COVID-19 symptoms in the last 14 days is asked to refrain from visiting. In the interest of hygiene, we ask guests to avoid touching items they do not intend to purchase.

Can I purchase items in the store? Do you accept cash payments?

You can make purchases in The Shop using contactless payment only. Please ask a member of staff if you would like to purchase an item which you cannot easily access.

Are the toilets in Japan House London open to guests?

Toilets at Japan House London are open to guests.

Is a cloakroom available in Japan House London?

Our cloakroom has not yet reopened. Please avoid bringing bulky coats and bags to the gallery. Items larger than cabin bag size (55cm x 40cm x 20cm) are not permitted.

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