During your visit

Japan House London is dedicated to delivering a high-quality visitor experience, so our team welcomes any feedback that helps us to achieve this goal. We are always open to suggestions, and it is very helpful for us to hear what our guests think. If you experience an issue, our aim is to resolve it while you are with us so that you can leave looking forward to your next visit. Please approach any member of our Visitor or Retail Experience teams if you have a question, comment, or complaint.

If we are unable to resolve the matter immediately, your feedback will be recorded, and a member of the team will follow up with you by phone or email within 14 days.

By phone or email

If you have an urgent question or complaint, the quickest way to get in touch with us is by phone.

Call us

+44 (0)20 3972 7100

If you prefer, you can also send us your feedback in writing. Where a response is required, we aim to contact you within 21 days. Due to the volume of correspondence that we receive, it is not always possible to respond to feedback received, however every piece of correspondence received is read, recorded and where necessary, acted upon.

Please email [email protected]

You can also write to us using the address at the top of the page.

Our Commitment

We promise to consider your feedback carefully, to respect your privacy, and to resolve any complaints to the best of our ability. We commit to being fair and impartial when investigating any issues that are raised and to use what we learn to help improve our visitor experience. Please read our privacy notice for more information on how we process personal data.

Every department at Japan House London is grateful for feedback from guests about their experience, as it is important in helping to inform our service and future development. We analyse these comments to improve our processes and update our policies. Praise for the Japan House London Team and our volunteers is shared internally, and comments or suggestions are forwarded to the relevant team or department.

If you are not satisfied with our response to a complaint, please get back in touch with us and a member of the Executive Management Team will respond to you within 14 days.

Contact Details

General enquiries

Call +44 20 3972 7100
Email [email protected]
Office hours are 9:00-18:00, Monday to Friday

AKIRA Restaurant

Call +44 20 3971 4646
Email [email protected]

The Shop

Email [email protected]

 

Departmental Queries

Programming Enquiries

Email [email protected]

Venue Hire

Email: [email protected]

Membership

Email: [email protected]

Corporate Sponsorship

Email: [email protected]

Press Enquiries

Email: [email protected]

Donations

Please do not post or bring objects to Japan House London for donation. Please contact us through the General Enquiries contact details provided.

Lost Property

Email: [email protected]